Service Excellence

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COMPETE ON THE INTERNATIONAL STAGE

The new millennium brings growing importance of international communication and creates the demand for individuals who are independent, creative, sophisticated and educated. They must possess the experience of international service standards and an understanding of foreign cultures.

Programs Offered:

Customer Service

Customer Service Excellence
Customer Service Management
Internal Customer Service
Telephone Etiquette
Handling Customer Complaints
Disability Sensitivity Training

Sales

Mastering Sales Skills
Royal and VVIP Sales Protocol
Mastering Sales Using Neuro-Linguistic Programming (NLP)
Sales and Cross-Selling Skills for Banks
Negotiation Skills

Communication

Cross-Cultural Intelligence
Communication Skills (Verbal and Non- Verbal)
Verbal Intelligence
Communication Styles
Influence and Persuasion Using Emotional Intelligence
Presentation and Speaking Skills
Neuro-Linguistic Programming (NLP) for Effective Communication
Business Writing

Hospitality

Swiss Hospitality Standards
International Table Setting
English Afternoon Tea Etiquette
Restaurant Management:
Understanding Guest Satisfaction and Service Excellence
Perfect Dining Room Preparation for Successful Service Delivery
Improving Service Quality
Menu Planning and Design
Formal Swiss and French Service Conventions and Standards
Food and Beverage Product Knowledge
Hard Skills Training for Waiters
Introduction to Restaurant Revenue Management for Managers
Responding Positively to Guest Complaints